• Free Port, NY 11520
  • hi@ortusknights.com
  • 10:00 AM – 7:00 PM IST

Ortus Knights, a leading IT solutions provider and subsidiary of Ekta Corporation, is dedicated to ensuring customer satisfaction through the delivery of high-quality products and services. Our refund policy is designed to provide clarity and transparency regarding refund procedures and eligibility criteria.

  1. Introduction
    1.1 Purpose: The primary purpose of this policy is to establish clear guidelines for refund requests and processes to foster positive customer experiences.
    1.2 Scope: This policy applies to all transactions and interactions involving purchases made through Ortus Knights, encompassing a wide range of products, services, subscriptions, licenses, and contractual agreements.
    1.3 Definitions:
    “Customer”: Individuals or entities who have engaged in a commercial transaction with Ortus Knights, including purchasers, licensees, and subscribers.
    “Product”: Any tangible or intangible item offered for sale or use by Ortus Knights, including software, hardware, digital goods, and associated documentation.
    “Service”: Any intangible offering provided by Ortus Knights, such as consulting, training, maintenance, and technical support.
  2. All Sales Final
    2.1 General Rule: As a standard practice, Ortus Knights operates under the principle that all sales are final once a transaction is completed. This means that, in most cases, refunds will not be issued following the purchase of a product or service.
    2.2 Exceptions: While the default stance is that sales are final, Ortus Knights recognizes that exceptional circumstances may warrant consideration for a refund. Such exceptions may include instances of product defects, erroneous transactions, or breaches of contractual obligations.
  3. Product Defects
    3.1 Eligibility: Customers encountering issues with the quality or functionality of a purchased product may be eligible to request a refund or replacement.
    3.2 Verification Process: Ortus Knights reserves the right to verify reported product defects before authorizing a refund or replacement. This may involve troubleshooting steps, diagnostic tests, or examination of supporting evidence provided by the customer.
    3.3 Resolution: Upon validation of a product defect, Ortus Knights will endeavour to promptly address the issue by issuing a refund, providing a replacement, or offering an alternative resolution that aligns with the customer’s preferences and the nature of the problem.
  4. Error on the Part of Ortus Knights
    4.1 Instances of Error: In cases where an error or oversight on the part of Ortus Knights results in an incorrect purchase, billing discrepancy, or failure to deliver promised goods or services, customers may be entitled to seek recourse through a refund or adjustment.
    4.2 Documentation Requirements: Customers seeking redress for errors attributable to Ortus Knights must provide detailed documentation and evidence supporting their claim. This may include order confirmation emails, transaction receipts, contractual agreements, or any relevant correspondence exchanged between the parties.
    4.3 Adjudication Process: Ortus Knights will review the provided documentation and conduct an internal investigation to ascertain the veracity of the reported error. If the error is confirmed, appropriate remedial actions will be taken in accordance with the terms outlined in this policy.
  5. Payment Terms
    5.1 Upfront Payment: Unless otherwise stipulated in a separate contractual arrangement, Ortus Knights typically requires upfront payment for all products and services rendered.
    5.2 Transaction Charges: Customers may be subject to additional charges imposed by third-party payment processors, financial institutions, or currency conversion services. These charges are independent of Ortus Knights’ pricing and refund policies.
    5.3 Currency Conversion: For transactions conducted in currencies other than the one designated by Ortus Knights, customers should be aware of potential conversion fees and fluctuations in exchange rates that may affect the final amount charged.
  6. Contractual Obligations
    6.1 Non-Disclosure Agreements (NDAs): Certain purchases made through Ortus Knights may be subject to non-disclosure agreements (NDAs) or confidentiality clauses designed to protect proprietary information, trade secrets, or intellectual property rights. Customers are expected to comply with the terms and conditions specified in such agreements.
    6.2 Contractual Terms: Any contractual agreements entered into between Ortus Knights and its customers shall govern the rights, obligations, and remedies available to both parties in the event of disputes or breaches of contract. Refund requests will be evaluated in light of the provisions outlined in these contractual documents.
  7. Dispute Resolution
    7.1 Internal Escalation: In the event of a disagreement or dispute regarding refund eligibility or resolution, customers are encouraged to first attempt to resolve the matter directly with Ortus Knights’ designated customer support representatives. Open communication and cooperation are essential for facilitating timely and amicable resolutions.
    7.2 Mediation and Arbitration: If a satisfactory resolution cannot be achieved through direct dialogue, customers and Ortus Knights may explore alternative dispute resolution mechanisms, such as mediation or arbitration, as outlined in any applicable contractual agreements or jurisdictional regulations. These processes aim to facilitate fair and impartial adjudication of disputes while minimizing the need for costly and protracted legal proceedings.
  8. Limitation of Liability
    8.1 Exclusion of Consequential Damages: To the fullest extent permitted by applicable law, Ortus Knights hereby disclaims any liability for consequential, incidental, indirect, or punitive damages arising from or related to refunds, including but not limited to lost profits, business interruption, or reputational harm.
    8.2 Maximum Liability: In no event shall Ortus Knights’ aggregate liability for refund claims exceed the total amount paid by the customer for the specific product or service subject to the refund request. This limitation applies irrespective of the legal theory under which liability is asserted and shall survive any termination or expiration of this policy.
  9. Governing Law and Jurisdiction
    9.1 Applicable Law: This refund policy shall be governed by and construed in accordance with the laws of the jurisdiction in which Ortus Knights is domiciled or conducts its primary business operations. Any disputes arising from or relating to this policy shall be resolved in accordance with the applicable laws and regulations of the governing jurisdiction.
    9.2 Forum Selection: Any legal proceedings initiated as a result of disputes arising from this refund policy shall be exclusively conducted in the courts of competent jurisdiction located within the designated venue specified in the governing contractual agreements or as determined by applicable law.
  10. Contact Information and Customer Support
    10.1 Communication Channels: Ortus Knights is committed to providing timely and responsive customer support to address inquiries, concerns, and refund requests. Customers may contact Ortus Knights’ dedicated support team through various communication channels, including but not limited to email, phone, live chat, and web-based ticketing systems.
    10.2 Customer Assistance: Our knowledgeable and experienced support representatives stand ready to assist customers with navigating the refund process, resolving technical issues, clarifying policy provisions, and providing general assistance as needed. We strive to uphold the highest standards of professionalism, integrity, and service excellence in all customer interactions.
  11. Revision and Amendment
    11.1 Policy Updates: Ortus Knights reserves the right to revise, amend, or update this refund policy at its sole discretion and without prior notice. Any changes to this policy will be effective immediately upon publication on Ortus Knights’ official website or other designated communication channels.
    11.2 Notification: In the event of significant revisions or material changes to this policy, Ortus Knights may endeavour to notify affected customers through appropriate means, such as email notifications, website announcements, or conspicuous disclosures within the Ortus Knights’ user interface.
    11.3 Continued Use: By continuing to engage in transactions with Ortus Knights following the publication of revised refund policy terms, customers implicitly acknowledge and accept the updated provisions governing refund eligibility, procedures, and limitations.

This comprehensive refund policy represents Ortus Knights’ commitment to transparency, fairness, and accountability in its dealings with customers. We value the trust and confidence placed in us by our clients and remain dedicated to upholding the highest standards of ethical conduct, customer service excellence, and regulatory compliance in all aspects of our business operations. Should you have any questions, comments, or concerns regarding this policy or require assistance with a refund-related matter, please do not hesitate to reach out to our customer support team for prompt and personalized assistance via contact us page.